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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Freddy Rodriguez vlogs

October 30, 2025

5  out of  5
rating by Freddy Rodriguez vlogs
"Excelente atención y la ayuda 👏"
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Heather Orduno

October 30, 2025

5  out of  5
rating by Heather Orduno
"Janine was very helpful and knew exactly how to help us with our policy. I would continue with this insurance just to have her expertise!"
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Christina Kontos

October 29, 2025

5  out of  5
rating by Christina Kontos
"She is amazing always very helpful understanding very helpful"
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keila pena

October 29, 2025

5  out of  5
rating by keila pena
"I had an excellent experience with Janine. She was very professional, attentive, and went above and beyond to ensure I received the best service. Her friendly attitude and prompt responses made the whole process very smooth."
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Ssaliinas Caa

October 29, 2025

5  out of  5
rating by Ssaliinas Caa
"Janine fue muy amable y me dio un exelente servisio"
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Daisy

October 28, 2025

5  out of  5
rating by Daisy
"Great customer service! Janine Cruz was extremely helpful and very professional. She answered all my questions and was able to make my experience quick and simple."
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Elizabeth

October 27, 2025

5  out of  5
rating by Elizabeth
"Janine is great! She’s always available to answer my questions without hesitation. She really enjoys her job and loved to her others. 100% recommend Janine!"
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Alejandra Santana

October 27, 2025

5  out of  5
rating by Alejandra Santana
"Janine was very helpful. She guided me on selecting the best life insurance that align with my needs."
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D R

October 10, 2025

5  out of  5
rating by D R
"I recommend this business they are very professional, nice and polite specially Aracely/lorena Pacheco great agent very professional every time we go she attends us with our insurance needs"
We responded:
"Thank you so much for your recommendation and kind words. I’m glad to hear you always receive professional and friendly service, especially from Lorena. We always want our customers to feel well taken care of every time they visit. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Harim Chacon

October 10, 2025

5  out of  5
rating by Harim Chacon
"Great staff, Lorena I always so helpful when it comes to understanding coverage and choosing the right policy for me."
We responded:
"Harim, thank you for your feedback. I’m glad to hear Lorena has been so helpful in making sure you understand your coverage and choose the right policy. We always want our customers to feel confident in their decisions. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Mike DiMeo

October 8, 2025

5  out of  5
rating by Mike DiMeo
"Janine recently helped me get sorted out after a car accident - I really appreciate her being there when we needed help! Even before that, she helped me hunt for ways to get discounts on our premiums. High integrity team!"
We responded:
"Mike, thank you for sharing your experience. I’m glad Janine was there to help you after your car accident and worked with you to find the best discounts on your premiums. We always want our customers to feel supported and know we’re looking out for their best interests. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Floyd Erwin

October 6, 2025

5  out of  5
rating by Floyd Erwin
"Bery satisfied with the service. Didn’t receive the name of the person helping me but the last name was Cruxe. Very nice lady,"
We responded:
"Floyd, thank you for sharing your feedback. I’m glad you were satisfied with the service and that Janine was able to help you. She always wants our customers to feel welcome and taken care of. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Andrea Martinez

October 6, 2025

5  out of  5
rating by Andrea Martinez
"I got my life insurance and Yuri was incredibly helpful in explaining things to me my experience was amazing"
We responded:
"Andrea, thank you for sharing your experience. I’m glad Yuri was able to explain everything clearly and make your life insurance process easy. We always want our customers to feel comfortable and supported. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Mary E. Sagun

September 30, 2025

5  out of  5
rating by Mary E. Sagun
"Very efficient and professional. Explained and offered services I thought I had already on my other vehicles. Very appreciative of her research and assistance to keep me up to date . Thank you s Yuri💕"
We responded:
"Mary, thank you so much for sharing your experience! I’m glad Yuri was able to assist you and provide the clarity and updates you needed. She always goes the extra mile to make sure everything is taken care of. If you ever have more questions or need help, feel free to reach out. We’re always here for you!"
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Jorge Cerna

September 22, 2025

5  out of  5
rating by Jorge Cerna
"Janine has always been very helpful and has helped us set up life insurance for me and my wife . If your looking for a a life insurance agent that is helpful go to Fernandos state farm agency"
We responded:
"Jorge, thank you for sharing your experience. I’m glad Janine was able to help you and your wife set up your life insurance and make the process easy. Your recommendation means a lot to us. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Jacek Toczyski

September 17, 2025

5  out of  5
rating by Jacek Toczyski
"I’ve been working with Lorena on updating our insurance documents and couldn’t be happier with the experience. She made the entire process smooth, straightforward, and—most importantly—quick. Lorena stayed on top of everything and was always easy to communicate with. Truly excellent service!"
We responded:
"Jacek, thank you for sharing your experience. I’m glad Lorena was able to make updating your insurance documents smooth and quick. She always works hard to keep the process simple and provide excellent service for our customers. If you ever need anything or have more questions, just let me know. I’m always here to help."
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Mario Gutierrez

September 12, 2025

5  out of  5
rating by Mario Gutierrez
"Lorena provided excellent service in answering all of my questions and concerns. She is very knowledgeable in her profession and always has a caring attitude in addressing my insurance needs. I truly value the service she provides. She goes above and beyond for her clients. Thank you!"
We responded:
"Mario, thank you for sharing your experience. I’m glad Lorena was able to help with all your questions and concerns and that you felt well cared for. Her dedication and knowledge make a big difference for our customers. If you ever need anything or have more questions, just let me know. I’m always here to help."
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John Robinett

September 11, 2025

5  out of  5
rating by John Robinett
"Janine has always been helpful with my insurance needs whether it be homeowners or auto insurance. She is very helpful and if she doesn’t have the answer, she will find it and call me back"
We responded:
"Jonh, thank you for sharing your experience. I’m glad to hear Janine has been able to help you with both homeowners and auto insurance. She always makes sure our customers get the answers they need, even if it means doing a bit of extra research. If you ever have more questions or need anything, just let me know. I’m always here to help."
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Kim K

September 11, 2025

5  out of  5
rating by Kim K
"Responsive and friendly! I worked with Lorena."
We responded:
"Kim, thank you for your feedback. I’m glad Lorena was responsive and friendly while helping you. We always want our customers to feel well taken care of. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Dagoberto Angulo Higuera

September 6, 2025

5  out of  5
rating by Dagoberto Angulo Higuera
"Agradecerles por el servicio que nos dan muy amables buena comunicación Lorena muy atenta en todo"
We responded:
"Dagoberto, muchas gracias por tus palabras. Me alegra saber que recibiste un buen servicio y que Lorena fue atenta contigo. Siempre queremos que nuestros clientes se sientan bien atendidos y con la mejor comunicación. Si necesitas algo más o tienes alguna pregunta, aquí estoy para ayudarte."
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Jesus Lerma

September 3, 2025

5  out of  5
rating by Jesus Lerma
"Todas las muchachas en la oficina siempre me atienden muy Bien. Pero Yuri Siempre me ayuda con todas mis preguntas."
We responded:
"Jesus, muchas gracias por compartir tu experiencia. Me da gusto saber que siempre recibes buena atención en la oficina y que Yuri te apoya con todas tus preguntas. Es importante para nosotros que te sientas bien atendido cada vez que nos visitas. Si necesitas algo más o tienes alguna otra pregunta, aquí estoy para ayudarte."
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Antonio Ramirez

September 2, 2025

5  out of  5
rating by Antonio Ramirez
"Yuri muy amable me ayudó con mi reclamo."
We responded:
"Antonio, muchas gracias por tu comentario. Me alegra saber que Yuri fue amable y pudo ayudarte con tu reclamo. Siempre estamos aquí para apoyarte en lo que necesites. Si tienes alguna otra pregunta o necesitas ayuda en el futuro, no dudes en contactarme."
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ehernandez4629

August 30, 2025

5  out of  5
rating by ehernandez4629
"Lorena has been my go to person, she’s very helpful and has great customer service skills!! She answered all my questions and was set up the right coverages for both my vehicles. Thank you Lorena for all your help! Recently I added a third vehicle to my coverages and made the process very easy and very informative. (StateFarm customer of 14 years) -Eddie"
We responded:
"Eddie, thank you so much for your kind words and for being a loyal State Farm customer for the past 14 years! We truly appreciate your long-term trust and support. We are delighted to hear that Lorena has been your go-to person and that her helpfulness and excellent customer service skills have made such a positive impact on your experience. It’s wonderful to know that she was able to answer all your questions and set up the right coverages for your vehicles. Your feedback is incredibly valuable to us, and we will be sure to pass along your gratitude to Lorena. If you need any further assistance, please don’t hesitate to reach out. Thank you once again for your continued trust in our agency!"
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Giovanna Avina

August 4, 2025

5  out of  5
rating by Giovanna Avina
"It was my first time getting insurance and Janine Cruz was so kind and helpful. Regarding all the questions I had as a first timer and guiding me through this experience."
We responded:
"Giovanna, thank you for sharing your experience. I’m glad Janine was able to make your first time getting insurance smooth and comfortable. She’s always happy to help and guide our clients through every step. If you ever have more questions or need anything else, just let me know. I’m always here to help."
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Marcos Gonzalez

July 31, 2025

5  out of  5
rating by Marcos Gonzalez
"If you are looking to be insured with a great company with great customer services give janine at fernando's lopez agency a call"
We responded:
"Marcos, I really appreciate your recommendation and kind words. It means a lot to know you feel confident in our agency and in Janine’s service. We always work hard to make sure you feel well taken care of. If you ever have questions or need anything, just reach out. I’m always here to help."